These Guesthouse Policies are considered a part of our reservation agreement with you. By booking, you agree to abide by all of our Guesthouse Policies, terms and conditions, and procedures.
The Front Desk is generally open from 9:00 to 22:00, but hours may vary at our discretion. Please note that the Front Desk may close earlier than 22:00 on certain days throughout the year.
To ensure a smooth registration process, all guests, including minors, are required to present a valid government-issued photo ID upon arrival. Acceptable forms of identification include an Identity Card, Passport, or Driver’s License. Alternatively, guests may complete the check-in process online prior to arrival via our portal: https://guestportal.si.
Please be advised that check-in and key issuance cannot proceed without valid photo identification for every individual staying overnight.
Check-in is available between 15:00 and 22:00. If you fail to check in by 22:00, your reservation will be considered a no-show, and corresponding charges will apply.
Early Arrivals: Guests arriving before 15:00 are accommodated subject to availability and prior confirmation. Please contact us in advance to discuss early arrival arrangements and avoid any inconvenience.
Late Arrivals: In exceptional cases, late check-ins may be possible. However, such arrangements must be pre-approved by the Front Desk before your arrival. Kindly inquire with us prior to booking if you anticipate arriving after 22:00.
Check-out is required by 11:00. If a later check-out is desired, please inform us before your arrival or during your stay. Late check-outs are subject to availability, may incur additional charges, and cannot be guaranteed.
If a late check-out is not possible, complimentary luggage storage is available. Please arrange this with the Front Desk during check-in or the day prior to departure.
We aim to accommodate special requests, such as specific room preferences, adjoining rooms, or additional amenities (e.g., rollaway beds). However, these requests are subject to availability and cannot be guaranteed in advance.
Complimentary luggage storage is provided for guests who arrive before their room is ready or for those needing to store luggage after check-out. Please coordinate luggage storage with our staff during check-in or on the day prior to check-out. Keep in mind the limited operating hours of the Front Desk.
While we are not liable for items left behind, all non-perishable items found on our premises will be securely stored for up to 60 days. Perishable items, undergarments, and toiletries will be discarded.
Return of Lost Items: Upon request, we can ship lost items to you once postage fees have been paid. While we take care in handling items, we are not responsible for loss or damage during shipment.
Each room includes a safe deposit box capable of accommodating a laptop. Instructions for use are provided. While we take reasonable measures to ensure the safety of our guests and their belongings, ultimate responsibility lies with the guests to safeguard their possessions.
Galeria River is situated in Ljubljana’s car-free historical centre and does not have on-site parking. However, nearby options are available:
We welcome pets for an additional fee of 10.00 EUR per pet, per night. This fee ensures rooms are thoroughly cleaned for the next guest, particularly for those with allergies.
Pet Guidelines:
To maintain a peaceful atmosphere, quiet hours are observed between 22:00 and 8:00. Guests are kindly requested to keep noise levels to a minimum, including the use of televisions, conversations, and other activities. Gatherings in hallways, stairwells, or other communal areas are prohibited.
Failure to adhere to these policies may result in a request to vacate the premises without a refund.
Each room accommodates a maximum of 2 guests, except for Double Rooms, which may host up to 4 guests with additional beds. Non-registered or excess occupants will be asked to leave the premises.
During peak periods or special events, rates may vary. Crib and extra bed reservations must be arranged in advance and are subject to availability.
All rooms are strictly non-smoking in accordance with the Restriction on the Use of Tobacco and Related Products Act (Zakon o omejevanju uporabe tobačnih in povezanih izdelkov – ZOUTPI (Uradni list RS, št. 9/17 z dne 24. 2. 2017). Smoking of tobacco, e-cigarettes, marijuana, and the use of candles, incense, or other items that produce smoke or vapor are prohibited.
A cleaning fee of 100.00 EUR will be charged for violations.
Housekeeping services are provided every other day, including basic cleaning and replenishment of amenities. Bed linens are changed every five days unless otherwise requested. Towels will be replaced only if left on the floor, in line with our eco-friendly practices.
Our housekeeping team, front desk staff, and management reserve the right to access a guest’s room for legitimate purposes. These include, but are not limited to, responding to emergencies, performing housekeeping duties, conducting maintenance inspections, verifying the condition of the room and its furnishings, or addressing and preventing potential violations of our Guesthouse Policies.
The room rate includes accommodation but does not include the mandatory tourist (city) tax, which is payable upon arrival. Additional amenities and services are available for an extra charge.
All rates are quoted in Euros (EUR) and are subject to change without prior notice. Prices displayed on our website, other online platforms, or promotional materials are indicative and may be adjusted at any time at the discretion of our guesthouse.
The tourist tax is charged at a rate of 3.13 EUR per person per night. Children aged 7 to 18 benefit from a 50% discount and are charged 1.57 EUR per child per night. Children under the age of 7 are exempt from the tourist tax.
We accept a range of payment methods for your convenience, including:
For non-refundable reservations, full payment is required at the time of booking. Please ensure your payment method has sufficient funds to avoid complications.
Please note that all advance payments are non-refundable. If you choose to cancel your booking and/or related services within the penalty-free period, a refund will not be provided. Instead, we will issue a Credit Voucher that can be applied toward future reservations.
The Credit Voucher is valid for use at any property managed by Burja Hotels and must be redeemed within 12 months from the date of issuance.
We may place a pre-authorisation hold on your credit card (up to the full reservation amount) prior to check-in. Pre-authorisation serves as a credit verification process to confirm that the credit card provided is valid and has sufficient funds to cover all or part of the reservation cost. During this process, the reservation amount is temporarily marked as “held” and rendered unavailable for a specified period.
Reservations are not considered fully confirmed without a successful pre-authorisation to serve as a guarantee. For guests who do not possess a credit card, we offer an alternative option: we can issue a pro forma invoice and send it via email. In such cases, payment must be completed by bank transfer prior to your arrival.
Our cancellation policies vary by the rate plan selected at the time of booking:
Standard Policy:
Plan Ahead & Save Policy:
Non-Refundable Policy:
If you decide to leave before your scheduled check-out date, the remaining nights of your reservation will be charged in full. Exceptions may be granted in extraordinary circumstances at management’s discretion.
We are not responsible for cancellations, delays, or disruptions caused by events beyond our control, including but not limited to natural disasters, extreme weather, government-mandated travel restrictions, or epidemics. In such cases, standard cancellation policies will still apply unless otherwise stated by management. We highly recommend purchasing travel insurance to protect against unforeseen events.
Our Guesthouse reserves the right to cancel a reservation if pre-authorisation fails or the required payment is not received within the agreed timeframe (e.g., at booking for Non-Refundable Rates or upon arrival for other rates).
We may also cancel reservations in exceptional cases, such as:
In such instances, we will promptly inform affected guests and work to resolve the issue fairly.
Guests are required to conduct themselves in a manner that does not disrupt the comfort, safety, or enjoyment of other guests or staff. You are financially responsible for any damages to the property, furnishings, or fixtures caused during your stay, whether intentional or accidental.
If damages are discovered after check-out, we reserve the right to charge the credit card on file. A detailed invoice will be sent to you for any such charges.
All outstanding balances must be settled prior to check-out. For unpaid charges identified after check-out, such as lost items or damage, the credit card provided at the time of booking will be charged automatically.
To maintain a safe and comfortable environment, all guests must adhere to the property’s rules and policies, including:
Failure to comply with our rules may result in eviction without a refund and potential legal action if required.
Our policies are subject to change at any time to reflect updates in regulations or operational needs. The most current version of our policies will always be available on our website. Guests are encouraged to review these terms prior to booking and arrival.
In the event of disputes arising from your stay, Slovenian law will apply, and any legal proceedings will be conducted within the appropriate jurisdiction in Slovenia.
